The pictures shown on our website and app are actual product images. They represent the real products we deliver, though there may be slight variations due to lighting or screen display settings.
You have two options when your subscription tenure is over:
Option 1: Renew your subscription for 3, 6, 9, or 12 months at discounted rental (we'd love that)
Option 2: Inform the team about ending your subscription and raise a request
Yes, you can reject or return the furniture-either all the products or some of them. You'll get a complete refund for all the returned products
To avoid potential damage charges, we recommend opting for CityShield, our protection plan that covers accidental damages, ensuring a worry-free experience with your rented items.
To confirm your order and complete the onboarding process, you need to submit these documents:
Credit Score
Proof of permanent address
Alternate contact number
Our team may ask for additional documents based on your tenure, credit score or city.
We have products from a wide range of brands. The brand of the appliances cannot be confirmed as it depends on availability. But don't worry, all our items go through a strict quality check process to ensure nothing is broken or faulty.
We always deliver our products in mint condition, i.e. they are restored to their original condition and are subjected to rigorous quality tests before they are delivered to you.
We cannot guarantee the availability of 4-5 star-rated appliances, as it is subject to product availability at the time of your order.
We cannot guarantee the availability of Brand New Furniture/Appliances, as it is subject to product availability at the time of your order.
There are no transportation charges involved. However, we might charge an added minimum lifting fee if there's no service lift at your house. This fee would be ₹500/floor if the house is located above the 2nd floor. But it can differ depending on the items you've ordered.
Installation and assembly are usually completed on the delivery day. Water purifier installation may take 48–72 hours, and AC installation may take 72–96 hours after delivery. Once your subscription is live, raise an installation request through My Profile → Services → Installation. Our dedicated teams will ensure your product is set up and ready to use.
We understand your busy schedule, and our team is committed to delivering your items at your convenience. Once you place your order and complete the KYC process, you will receive the scheduled delivery date. If the scheduled date doesn't suit your availability, you can easily reschedule it by logging into your account
In the absence of a service lift, we charge a minimum lifting fee of ₹500/floor after the second floor. This fee can differ depending on the products you've ordered.
In case your society does not allow delivery vehicles to enter, it will be difficult to deliver our products to your home. Ensure you have taken necessary society approvals beforehand for a smooth delivery experience.
Once you place a subscription, we take 2-3 operational days (Thursday is non-operational day)to bring it home for you post successful completion of your KYC. So, sit back, relax and start the countdown to level up your house.
Go to My Orders tab to view and track all your orders. You can also access My Orders tab from your Profile → Orders.
Before the delivery scheduled date, you can cancel it from the My Orders section. Once the order is Out for delivery, you can refuse to accept the delivery.
Select your preferred tenure (3, 6, 9, 12 months) and pay upfront for selected tenure to get great discounts on monthly rent. Payment cycle will begin from the date of delivery.
Yes, you can choose to pay monthly once your tenure is complete. However, we recommend opting for upfront payment or our EMI option. If you prefer to continue with monthly payments, you will need to register for auto-debit to facilitate future payments seamlessly.
You get complete flexibility to change your rental plan, you can also upgrade to a better plan and get more discounts.
Happens to the best of us! But don't worry, if your order wasn't placed and your money was deducted, you'll get a full refund in your original payment mode in 5-7 working days. You can place the order again.
We kindly request you to inform us at least one week in advance to allow us to make the necessary arrangements for pickup at your convenience.
Delayed payment of subscription fee beyond due date shall attract a penal interest of 10% of due amount per month from the date of default till the time the subscription fee is paid. The minimum interest levied would be Rs. 300 per month of delay. Cityfurnish shall levy a charge of ₹400/- for each cheque return/bounce or ECS/Standing Instructions dishonor.
Cityfurnish is fast-becoming a pan-India furniture rental store. We're currently servicing these cities:
Gurgaon
Delhi
Noida
Ghaziabad
Mumbai
Navi Mumbai
Thane
Pune
Hyderabad
Bangalore
Faridabad
Hosur
Chennai
Life's not a steady path and we understand that you might have to relocate tomorrow. While we can't help you settle into the new city, we can definitely help you relocate your furniture. We can transfer your furniture anywhere within the cities we're operating in free of cost. You can place a relocation request and we'll schedule the pickup within 14 days. Once the items are picked up, we'll deliver them to your new address in 48 hours of pick up.
The washing machine isn't draining, or your work chair isn't moving smoothly? Don't worry we offer free repair, maintenance, and replacement for eligible items. To raise a service request, log in to My Account, click the profile icon, and select Services.
With the Furniture Care Program by Cityfurnish, you can get a damage waiver of up to ₹70,000 for accidental damages and general wear & tear. Here's what this program covers:
Damages due to normal wear and tear
Scratches on the product(s)
Cracks and tears to the product(s)
Bugs and fungus damaging the product(s) and more
Here's what this program doesn't cover:
Damages voluntarily caused or worsened, with sharp objects, hand or power tools, cigarette butts, or other such abuse
Burglary or theft of the product(s)
You can become a part of this program and add an extra layer of protection for your furniture and appliances at a small fee. Get in touch with us to avail.
Yes, you can buy the rented products, get in touch with us to know more.
Buying furniture means you have to pay a huge sum upfront. It also puts the responsibility of maintenance, repair, and relocation entirely on you. It can tie you down. But renting furniture is an affordable and convenient alternative to buying. You can rent furniture from a huge selection of designs available at Cityfurnish and rent it for as long as you'd like. You can return them when you're planning your next move.
Renting furniture means you can pick a design of your choice, pay the rental fee in monthly instalments, and never worry about repairs or maintenance. Here's what you get when renting from Cityfurnish:
User-inspired designs to make your space feel as homely as possible
Free intercity relocation for all the moves you make across the country
Know more about the benefits here
We are India's largest furniture & lifestyle subscription company-driven by the goal of making your house as comfortable and elegant as ever. We offer award-winning designs with white-glove delivery options where you don't have to lift a finger. Make your life truly commitment-free with free intercity relocation, flexibility to change your furniture, different tenures to rent for & more!
Furniture rentals work in a circular loop where a renter gets furniture owned by another renter before them. So, instead of a use-and-throw equation, renting creates a continuous use equation. This means you're reducing the need to manufacture new, cheap furniture and saving materials like wood and metals & reducing the manufacture of new plastic.
It's simple — just share your unique referral link or submit your friend's details. When your friend signs up as a new Cityfurnish subscriber and their order is delivered, you both earn ₹500! The reward goes straight to your Cityfurnish wallet, and you can withdraw it to your UPI. Start sharing and start earning today!
To participate in the referral program, you must be an active or past Cityfurnish subscriber with at least one completed order. Whether your subscription is currently active or has ended — as long as you've rented with us before, you're eligible to refer friends and earn rewards.
Your referred friend must be a new Cityfurnish subscriber — someone who hasn't rented with us before. If they already have an existing Cityfurnish account, the referral won't be valid. So spread the word to friends who haven't discovered us yet!
You and your friend each earn ₹500 for every successful referral. That's ₹500 for you and ₹500 for your friend — a win-win! The reward is credited to both your Cityfurnish wallets once your friend's order is delivered, and can be withdrawn via UPI.
You can refer as many friends as you like, but the referral payout is capped at 10 successful referrals per person — that's a maximum of ₹5,000 in lifetime referral earnings. Make every referral count!
Your ₹500 reward is credited to your Cityfurnish wallet. To get the cash, simply withdraw it to your UPI — that's the only way to use your referral earnings. You'll need a minimum wallet balance of ₹1,000 to initiate a withdrawal.
Withdrawals are done exclusively via UPI. You'll need a minimum wallet balance of ₹1,000 to initiate a withdrawal — that means at least 2 successful referrals. Once you hit that threshold, just head to your wallet and transfer the amount to your UPI ID. Quick and hassle-free!
Your ₹500 reward is credited to your Cityfurnish wallet 7 days after your friend's order is successfully delivered. This short waiting period helps us confirm everything's good to go. Keep an eye on your wallet — it'll show up right on time!
If your friend cancels or doesn't complete their order, the referral won't count and no reward will be credited. But don't worry — that's rare! Most friends love renting with Cityfurnish once they try it.
Nope! There's no deadline for your friend to place their first order. Once they sign up using your referral link, they can rent whenever they're ready. No rush, no pressure — the referral stays valid.
Referral rewards can only be withdrawn as direct bank transfer via UPI — they cannot be adjusted against your rental payments or clubbed with other offers or coupons. Check specific offer terms for more details.
After the payment is processed, it typically takes 48 to 72 hours for the details to be updated in the system. Once it is updated, reminders will be halted.
We require up to seven working days to settle your account after the items are picked up. 🕒 In the meantime, if any deductions occur in your account, they will be promptly refunded to you at the time of settlement.
Please log in to your account and navigate to the "My Subscription" section to check the order expiry date.
Within seven working days from the date of pickup, We'll process the refund of your security deposit, subject to deductions for damages, unpaid subscription fees, and any other applicable charges. 🔄
Within seven working days from the date of pickup, We'll process your refund. Subject to deductions for damages, unpaid subscription fees, and any other applicable charges. 🔄
After receiving the pickup request, we require 7 to 10 operational days to collect the items. 🚚
We will share a link with you through which you can redeem your refund. 🔗
We offer a full refund of all amounts paid. There are zero charges or deductions for cancellations made prior to delivery.
Within 48 Hours of Delivery:
Full refund processed for both monthly and upfront plans
No early closure charges
Complete refund of security deposit (if applicable)
After 48 hours of Delivery
After 48 hours, your standard subscription period begins. At this stage:
We cannot offer refunds on rent or upfront payments. For Monthly Plans: If you cancel early, the security deposit will be forfeited.
Yes. If you return items within 48 hours, a full refund is processed for both monthly and upfront plans. You will receive your complete security deposit back(if applicable), and no early closure charges will apply.
Once the 48-hour window has passed, the standard subscription period begins. At this stage, no refunds are allowed on rent or upfront payments. For Monthly Plans, the security deposit will be forfeited.
Please raise a service request through your account. Note that pickup typically takes 7–10 days to schedule - so plan accordingly.
Only the security deposit is refundable, after deducting any applicable damage or overdue charges.
No. Only Cityfurnish India Private Limited's sale invoice is shared, where applicable.
Yes. The sale invoice is shared after dues are adjusted, for the remaining amount.
No. Products are sold “as-is, where-is.” No manufacturer warranty is transferred or assured.