Frequently Asked Questions

What is the minimum tenure for renting?

The minimum tenure for renting varies from product to product. If your required period is not covered on our product page, we will be happy to discuss your requirement and fulfill the same.

Is there a contract? What are the terms?

Yes, you are required to sign a contract at the time of delivery. The contract will include the basic terms of renting furniture in simple words. You can view sample of the same here.

How can I terminate the contract?

The contract can be terminated by providing us 2 weeks notice and paying applicable additional charges. Following charges will be applicable for early termination. Termination before minimum tenure of 3 months: Full 3 month's rental due with rates as per 3 months tenure. For fitness products, minimum tenure being 4 weeks, for any cancellation before 4 weeks rental for 4 weeks will be payable Termination after 3 months: Difference in monthly rental rates between contract tenure (the tenure selected at order placement) and actual tenure. Rental rate applicable will be as per actual tenure. e.g. if contract tenure selected at order placement was 12 months and subscription is terminated in 4 months, rental rates for 4 month duration will be applicable for rental difference calculation In addition, if customer has availed an offer which is not applicable for actual tenure, amount equivalent to offer amount will also be payable.

What is the return process?

Our team will call you one week before expiry of contract and to arrange pick up as per your convenience. Your deposit refund will be processed within 7 days of pick up after adjusting for any damage/issue.

How much do I need to pay and when?

You need to pay first month's rental and security deposit in advance. For remaining monthly rental, we will collect post dates cheques at the time of delivery of product. You can also use NACH facility or online payment mode for monthly rental payment. Monthly rent to be paid within 5 days after receipt of invoice. Late payment charges at the rate of 10% of amount due per month ( and a minimum of Rs 300) will be payable after period of 5 days. Cityfurnish reserves the right to cancel subscription and pickup products if amount due is not paid within 2 weeks of due date.

When and how do I get my refundable deposit back?

Once the products are picked up from your place, they undergo quality check by the QC team at the warehouse. If found damaged, then repair charges will be deducted from your refundable deposit. Also, if there is any amount due towards early termination charges or rental, same will be adjusted from your deposit, balance if any you will have to pay for the same. The refund will get processed within 7 working days after pickup and after that it will take 7-10 more days to get reflected in your account.

What is the mode of payment?

At the time of placing the order, you can pay first rental and security deposit by Debit /Credit / Net Banking/ Citrus Wallet. For remaining duration, our team will collect post-dated checks from you at the time of delivery. You can also use NACH facility or online payment mode for monthly rental payment.

What is the delivery timeline?

We typically delivers product in max 72 hours however Delivery time might vary from product to product and the same is mentioned on product page. If you need any product before mentioned delivery time, we will happy to discuss the possibility. Please ensure submitting all required KYC documents after placing the order, failing to do so might delay the delivery process.

Who will deliver and setup the products?

Our team will be visiting your place at your convenient time to deliver and install products at your delivery address. Extra charges would be levied for delivery and installation of more than 3 floor, without lift. The same has to be paid by the customer as cash at the time of delivery.

What if my society does not allow delivery vehicles inside?

Please note that you should ensure the entry of delivery vehicle inside the premises. Most of the times, it is not allowed to park the delivery vehicles on road. Please also ensure that you have completed the required documents and payment work mandatory with the landlord, we have observed that sometimes customers do not have permission to shift into the new house.

What if my building does not have a lift?

In case you do not have a lift or permission to use the lift at your premises, extra labor charges will be applicable to carry the products via stairs; amount will depend on the order size and floor level.

What if I am not at home at the time of delivery?

After you place the order, our representative will give you a call to book a delivery slot. In case you are not at home, you have to appoint a representative (flatmate/friend/relative) to collect the order and sign the contract on your behalf. Lessee or his/her representative has to be present at the agreed date and time. Otherwise extra shipping costs, INR 900 will be charged. Also, Lessee representative should carry an original/soft copy of Lessee ID proof at the time of accepting the delivery

What is the return policy in case the product is damaged?

If product is found damaged at the time of delivery and setup, we will will arrange the replacement of the same.

What sort of documentation is involved?

You are required to provide following documents after placing the order.

• ID Proof - Company ID Card/Student ID Card
• Permanent Address Proof - Passport/Aadhaar/Voter ID Card/Driving License
• Delivery Address Proof - In case delivery address is different from permanent address, please provide us rental agreement and contact details of your land lord

In addition to these documents, you are also expected to sign rental agreement at the time of delivery.

Where do you guys operate?

We are currently operating in Delhi, Gurgaon, Noida, Pune and Bangalore. Soon we will launch our services in other major cities as well.

Can we add or delete products from your packages? Will the prices be adjusted?

You can make your own package by choosing the individual products. Still if you need any assistence, we are here to help.

Can the contract be transferred?

Yes, the contracts can be transferred. In that case a new contract will be created for remaining tenure and you will have to bear the additional cost incurred in relocating the furniture (If any)

How can I place a bulk order?

For any bulk order or special requirements, call our customer care or drop us a mail. A dedicated account manager will call you and take care of your requirements.