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HelpFrequently Asked Questions
- Delivery
- Service
- Returns and Cancellation
- Payment and Billing
When will my order be delivered?
Your order will be delivered in 48 working hours after the successful completion of your KYC
Can I choose the delivery date and time?
Of Course, you can choose the date and time. Please coordinate with our Customer Support Team for the same
Can I get the actual product picture?
The pictures on our website are of the actual products, for more details you can contact us 080-66084700 or hello@cityfurnish.com
Which brand I will get for the appliances?
The brand of the appliances cannot be confirmed as it depends on the availability.
Is there any contract?
Yes, you are required to sign a contract at the time of delivery. The contract will include the basic terms of renting furniture in simple words.
What are the required documents?
*Our Team may ask you to submit additional documents if required. Cityfurnish reserves the right to accept/reject your order
When will be the installation done? Is it free or not?
Installation will be done on the same day for all the products except for water purifier and it is absolutely free of cost
What are the handling charges?
There are no handling charges
Are there any transportation charges?
No, there are no transportation charges
Can I return a few items?
Yes, you can arrange the partial pick-up of products from your order
Do you have a swap or upgrade option?
Yes, you can opt for swap or upgrade. Upgrade before 6months attracts transportation charges
What do I have to do for an upgrade?
Just send us your request through email to hello@cityfurnish.com or raise a request through MY ACCOUNT section on our website
What if I don't have a service lift?
Minimum Lifting Charges are Rs.500/- per floor after 3rd floor. Charges may vary as per the products ordered
Where do you guys operate?
We operate in the following cities:
Can I relocate anywhere?
You can opt for relocation of your products to any of the cities we are operating in
Are there any relocation charges?
Relocation is free after 6months of tenure. Before 6months there will be relocation charges as per the order and place of relocation
I am the house owner, how can I take the benefit of your services?
House Owners can avail our services by completing the payment of the order placed and with minimum required KYC as compared to a tenant
Is there any contract?
Yes, you are required to sign a contract at the time of delivery. The contract will include the basic terms of renting furniture in simple words.
Is replacement/repair or any other maintenance free of cost?
Repair, replacement and maintenance is free as long as it is related to general wear and tear only, rest will be charged
What happens after my tenure is over?
We would never wish to end the relationship with you. However if you have decided we request you to intimate us a week before for us to make necessary arrangements for Product Pick-Up. The refund for the security deposit will be initiated within 7-10 working days after the product inspection
Are there any charges for order cancellation?
No, there are no charges for order cancellation prior to delivery. Early termination charges will be applicable after 48hrs of delivery
What is the Pickup procedure, notice period and early termination policy?
We may charge you an additional month’s rent or difference of the rental as per tenure (whichever is higher) as early termination charges. We expect you to intimate us at least a week before the Pick-up for us to make necessary arrangements as per your convenience
Is the deposit amount fully refundable or not?
Yes, the deposit amount is fully refundable
Are there any particular damage charges?
Yes, the damage charges will be applicable after the inspection of the damaged product
Can I reject the order at the time of delivery?
Of course, if you don’t like the quality or condition of the products you can reject the delivery
Will I get my deposit back?
Yes, you will get your deposit back after the product pick-up and inspection
What are the late payment / bounce charges?
*For each payment bounce there may be additional charges as per your Bank
When will the rent be debited from my account?
The rent will be debited after the completion of 1 month of service. Billing cycle begins from the day of delivery
Can we apply 2 coupon code?
We can only choose 1 coupon code
What is future mode of payment?
It is the way you choose to make your monthly rental payment for the products you've ordered. You can choose from the following:
Can I pay online?
You can pay only from any of the future modes of payment
Are coupons applicable on Add-On items?
No, coupons are only applicable on main products
Can I pay upfront for entire tenure?
Yes you can opt to pay upfront for entire tenure. Please contact our customer support for assistance
Can I purchase the products ordered?
We only provide our products for rental