Most asked
Quick answers
Kept secure
Your ID & payments, handled with care
- Used only to verify you. Never reused for anything else.
- Shared only with our verification partner. Never sold or sent to advertisers.
- We never store your full card number. Payments run through a secure gateway.
- Encrypted and access-limited. Only the people who need it can ever see your data.
The detail
What we collect and why
Nothing here is collected "just in case". We verify you like a landlord would, since we're lending you furniture worth far more than the rent.
| What | Examples | Why it's needed |
|---|---|---|
| Account & identity | Name, email, phone | Create your account and reach you about orders |
| Verification (KYC) | Government ID, address proof, selfie | Confirm you're who you say you are |
| Payment | UPI ID, card (tokenised), billing history | Take rent and deposits (card data stays with our gateway) |
| Creditworthiness | Credit check, approval signals | Decide eligibility and deposit, like any lease |
| Delivery & home | Address, floor, lift, access notes | So delivery fits through your door and arrives on time |
| Support & comms | Chats, call notes, emails with us | Help you and remember context next time |
Staying in touch
Changes & how to reach us
Cityfurnish India Private Limited operates cityfurnish.com. We update this policy when needed; for anything important, we'll tell you in the app or by email.
Want to delete your data, opt out or ask something? Email hello@cityfurnish.com