Most asked
Quick answers
Where are the deposit & rental terms?
In the Rental Agreement: deposit, tenure, damages, early closure and refunds all live there, not on this page.
Does using the site mean I agree?
Yes. Using Cityfurnish means you accept these terms and any policies tied to your order.
Can these terms change?
We may update them from time to time. The version on this page is always the current one.
How do I raise a concern?
Email hello@cityfurnish.com, then escalate to Level 2 or 3 if it isn't resolved.
The agreement
Accepting these terms
https://www.cityfurnish.com is owned by Cityfurnish India Private Limited (“Company”), a company duly registered and incorporated under the Companies Act, 1956, whose registered address is A-61, Adani Samara, Sector 65, Badshahpur, Gurgaon, Haryana 122101, India. We maintain this website as a service to our customers. By using our website, you are agreeing to comply with and be bound by the following Terms of Use. Please review these Terms of Use carefully. If you do not agree to these terms, you should not use the website, review information, or subscribe to the furniture, soft furnishings and home décor (“Transaction”) offered through this website.
You agree to the terms and conditions outlined in this Terms of Use (“Terms of Use”) with respect to https://www.cityfurnish.com (“Cityfurnish” / “Website”). These Terms of Use constitute the entire and only agreement between us and you, and supersede all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Website, the content, products or services provided by or through the Website.
Your use of the Website and services is governed by these Terms of Use as applicable to the Website, including the applicable policies which are incorporated herein by way of reference. If you transact on the Website, you shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Website, you shall be contracting with the Company, and these terms and conditions including the policies constitute your binding obligations with the Company.
In plain words
Cityfurnish runs this website. Using it means you agree to these terms. If you place an order, the policies tied to that order apply too. This is a binding agreement between you and Cityfurnish.
How we reach you
Electronic communication
When you use the Website or send emails or other data, information or communication to us, you agree and understand that you are communicating with us through electronic records, and you consent to receive communications via electronic records from us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.
In plain words
We will reach you electronically, mostly by email or in-app. Those electronic records count as valid communication between us.
Keeping current
Changes to these terms
These Terms of Use may be amended from time to time by us without specific notice to you. The latest Terms of Use will be posted on the Website, and you should review these Terms of Use prior to using the Website at each instance.
In plain words
We may update these terms from time to time. The version on this page is always the current one, so it is worth a quick look before you use the site.
We're here to help
Grievances & support
If you have any complaints, concerns or feedback regarding our services, please reach out to us. Our dedicated support team is here to address and resolve your issues promptly. If your concern is not resolved satisfactorily, you may escalate it through the levels below.
- Level 1 · Support team: hello@cityfurnish.com
- Level 2 · Escalation: escalation1@cityfurnish.com
- Level 3 · Further escalation: escalation2@cityfurnish.com
Start with hello@cityfurnish.com. We'll resolve it quickly and keep you posted.